Terms of service

Last updated: October 16, 2026

Overview

Welcome to Pawwie!

The terms "Pawwie," "we," "us," and "our" refer to Pawwie, the operator of the website pawwie.store.

Pawwie operates this website and online store, including all associated information, content, features, products, tools, and services (collectively, the "Services").

Our online store is powered by Shopify, which provides the ecommerce technology that enables us to offer our products and services to customers.

These Terms of Service ("Terms") govern your access to and use of our website, products, and Services.

By visiting our website, placing an order, or otherwise using our Services, you acknowledge that you have read and agree to these Terms, together with our Privacy Policy, Return & Refund Policy, and Shipping Policy.

If you do not agree with these Terms, please refrain from using our Services.

Nothing in these Terms excludes or limits any rights you may have under applicable consumer protection laws.

1. Access and Customer Accounts

By using our Services, you confirm that you are at least the age of majority in your jurisdiction or are using the Services with the permission and supervision of a parent or legal guardian.

When purchasing products or creating an account, you agree to provide accurate, complete, and current information, including your name, email address, billing information, and shipping details.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

You agree to notify us promptly if you suspect unauthorized access to your account.

Pawwie reserves the right to restrict or suspend accounts involved in fraudulent, unlawful, or otherwise prohibited activities, subject to applicable law.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, sizing guides, and other information displayed on our website are accurate and up to date.

However, minor variations in product color, appearance, or packaging may occur due to manufacturing differences, lighting conditions, or individual device display settings.

Product availability, specifications, and descriptions may be updated without prior notice.

Product Sizing

Customers are encouraged to carefully review our sizing charts before placing an order.

Because pet breeds, body proportions, and measurements can vary, we cannot guarantee that every product will fit every animal identically.

To help customers find the correct fit, Pawwie offers one complimentary size replacement per purchased product, subject to the conditions outlined in our Return & Refund Policy. Shipping charges may apply.

Product Use and Safety

Our products are designed to assist with pet care, mobility, comfort, and related everyday activities, as described on their respective product pages.

Products must be used according to their intended purpose and any applicable instructions.

Our mobility assistance products are not substitutes for professional veterinary diagnosis, treatment, or medical advice.

Customers should consult a qualified veterinarian when determining whether a product is appropriate for an animal with an injury, medical condition, or significant mobility limitation.

We do not guarantee specific medical outcomes or improvements resulting from product use.

Nothing in this section limits applicable product safety obligations or consumer rights.

3. Orders and Order Acceptance

When you place an order through our website, you submit an offer to purchase the selected products at the prices displayed during checkout.

You authorize Pawwie and its authorized payment providers to process payment for your order.

We reserve the right to accept, decline, or cancel an order where reasonably necessary, including in cases involving:

• Suspected fraudulent transactions.

• Incorrect or incomplete payment details.

• Product unavailability.

• Material pricing or listing errors.

• Applicable legal or regulatory restrictions.

If an order is canceled by Pawwie after payment has been collected, we will issue the applicable refund.

Order Modifications and Cancellations

We begin processing orders as promptly as possible. Fulfillment typically takes approximately 24 hours to 3 business days, although this timeframe may vary.

Customers may request a cancellation by contacting support@pawwie.store before the order has entered the fulfillment process.

We will make reasonable efforts to accommodate cancellation requests, but cancellation is not guaranteed.

Once fulfillment has begun or an order has been dispatched, we may no longer be able to cancel or intercept the shipment.

Change-of-mind cancellations after fulfillment has begun are not accepted under our voluntary cancellation policy.

These provisions do not affect any statutory cancellation or withdrawal rights that may apply.

For further details, please review our Return & Refund Policy.

4. Pricing, Payments, and Billing

All product prices are displayed on our website and are subject to change without prior notice.

The price charged for an order will be the price confirmed at checkout when the order is placed, subject to applicable laws governing pricing errors.

Unless otherwise stated, additional charges such as shipping fees, applicable taxes, or import duties may be calculated or disclosed during checkout.

Customers are responsible for reviewing the final order total before completing payment.

We may occasionally offer promotional discounts, special offers, or limited-time promotions.

Such offers may be subject to additional conditions and may be modified or discontinued in accordance with applicable law.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.

Payments are processed through Shopify and authorized third-party payment providers.

5. Shipping and Delivery

Pawwie works with third-party fulfillment partners and shipping providers to deliver orders to customers.

Available shipping methods, associated fees, and estimated delivery times depend on the delivery destination and will be displayed during checkout where applicable.

Delivery estimates are provided for informational purposes and are not guaranteed unless expressly stated otherwise.

Shipping timelines may be affected by carrier delays, customs processing, public holidays, weather conditions, and other circumstances outside our reasonable control.

Express Shipping

Express Shipping may be available for selected destinations.

Where offered, the applicable shipping charge and estimated delivery timeframe will be displayed at checkout.

Pawwie does not offer a separate Priority Fulfillment service.

Lost or Undelivered Orders

If an order is confirmed lost or undelivered, we will provide an appropriate resolution in accordance with our Return & Refund Policy.

Qualifying confirmed lost orders are eligible for a full refund or replacement shipment at no additional cost.

Risk of loss or damage transfers to the customer only when permitted under applicable law. We do not treat the transfer of a package to a shipping provider as automatically eliminating our responsibility for delivery.

For complete details regarding shipping methods, delivery estimates, tracking, and carrier procedures, please review our separate Shipping Policy.

6. Returns, Refunds, and Size Replacements

Purchases made through Pawwie are subject to our Return & Refund Policy and all applicable consumer protection laws.

60-Day Money-Back Guarantee

Pawwie offers a voluntary 60-Day Money-Back Guarantee covering qualifying circumstances, including:

• Products arriving damaged or defective.

• Verified manufacturing defects.

• Incorrect or missing items.

• Confirmed lost or undelivered orders.

• Other qualifying fulfillment errors.

The guarantee does not apply to general dissatisfaction, change of mind, or products that were correctly supplied and function as intended.

Complimentary Size Replacements

Every customer is eligible for one complimentary size replacement per purchased product.

The replacement product is provided free of charge, although shipping fees may apply depending on the customer's location.

Physical Returns

For hygiene and product safety reasons, Pawwie does not operate a standard physical returns program.

Customers receiving an approved size replacement are not required to return their original harness.

Approved refunds and replacements are generally processed without requesting the original item back.

Customers may keep the original product and are encouraged to donate any clean, usable harness they no longer need to a local animal shelter or another dog in need.

These voluntary policies do not override statutory consumer rights.

Refund Processing

Approved refunds are generally processed within 5–10 business days and issued to the original payment method, subject to any shorter mandatory legal deadline.

For full eligibility requirements and procedures, please review our Return & Refund Policy.

7. Intellectual Property

All content available through our Services, including website design, product listings, photographs, graphics, text, videos, logos, branding, and other materials, is owned by Pawwie or its respective licensors unless otherwise stated.

Such materials may be protected by applicable copyright, trademark, and intellectual property laws.

Customers may access and use our website for lawful personal and non-commercial purposes.

Without prior written permission, you may not reproduce, distribute, modify, commercially exploit, or publish substantial portions of our website content, except where permitted by applicable law.

The purchase of a product does not transfer ownership of any intellectual property associated with that product.

All trademarks and brand names belonging to third parties remain the property of their respective owners.

8. Third-Party Tools and Services

Our website may provide access to tools, applications, or services operated by third parties.

These may include payment platforms, tracking applications, customer review services, and other integrations.

Third-party services may operate under their own terms, conditions, and privacy policies.

We encourage customers to review the applicable terms before using these services.

Pawwie is not responsible for the independent operation of third-party services beyond the responsibilities imposed on us by applicable law.

9. Third-Party Websites and Links

Our Services may contain links to websites or platforms operated by third parties.

We do not control or endorse all information, products, or services provided through external websites.

Customers access third-party websites at their own discretion and should review the applicable terms and privacy policies.

We are not responsible for third-party content or practices, except where applicable law provides otherwise.

10. Relationship With Shopify

Our online store is powered by Shopify, which provides the ecommerce infrastructure supporting our website and checkout operations.

All purchases made through pawwie.store are transactions between the customer and Pawwie, not Shopify.

Pawwie is responsible for its products, customer service obligations, order fulfillment arrangements, and applicable refund and replacement commitments.

Shopify may process personal information and transactions as described in its applicable policies.

To learn more about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy/app-users

11. Privacy and Personal Information

Pawwie respects customer privacy and is committed to handling personal information in accordance with applicable data protection laws.

Our Privacy Policy explains:

• What personal information we collect.

• How we use and process customer information.

• How information may be shared with service providers.

• Our use of cookies, analytics, and advertising technologies.

• Customer privacy rights and available choices.

By using our Services, you acknowledge that you have been provided access to our Privacy Policy.

Please review our Privacy Policy for additional information.

12. Customer Reviews and Feedback

Customers may submit reviews, testimonials, suggestions, comments, photographs, or other feedback concerning our products and Services.

By voluntarily submitting feedback for publication or promotional use, you grant Pawwie a non-exclusive, worldwide, royalty-free license to reproduce, display, distribute, and use that feedback in connection with operating, improving, and promoting our business, to the extent permitted by applicable law.

You confirm that you have the necessary rights to submit any materials provided and that such materials do not infringe the rights of others.

We reserve the right to moderate or remove content that is fraudulent, unlawful, misleading, abusive, or otherwise violates these Terms.

Any use of personal information contained in customer feedback remains subject to our Privacy Policy and applicable data protection laws.

13. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to:

• Product descriptions.

• Pricing and promotions.

• Product availability.

• Shipping charges.

• Delivery estimates.

• Product specifications.

We reserve the right to correct such information and update our website as reasonably necessary.

Where a material error affects an existing order, we may contact the customer to explain the issue and discuss available options.

If we cancel an order because of an error, any payment collected will be refunded as required by applicable law.

Nothing in this section permits us to disregard binding contractual obligations or mandatory consumer protections.

14. Prohibited Uses

You agree not to use our website or Services for unlawful, fraudulent, abusive, or harmful purposes.

Prohibited activities include:

• Violating applicable laws or regulations.

• Attempting to access accounts or systems without authorization.

• Distributing malware or harmful software.

• Engaging in fraudulent payment activity.

• Impersonating another person or organization.

• Harassing or threatening customers, staff, or other users.

• Infringing intellectual property rights.

• Interfering with the functionality or security of our website.

• Using automated systems to overload, disrupt, or circumvent website security measures.

We reserve the right to restrict access to our Services where reasonably necessary to prevent prohibited conduct, subject to applicable law.

15. Automated Systems and Agents

Automated systems, including software agents, bots, and AI-powered tools, may interact with our Services only in accordance with applicable law and our reasonable technical and security restrictions.

Automated access must not:

• Circumvent security measures or access restrictions.

• Attempt unauthorized access to customer accounts or private information.

• Conduct fraudulent transactions.

• Disrupt website functionality.

• Misrepresent identity where identification is required.

• Overload our infrastructure through excessive automated requests.

We may implement reasonable technical measures to protect our Services from unauthorized or harmful automated activity.

Nothing in this section prohibits automated access that is protected or required under applicable law.

16. Account Suspension and Termination

We reserve the right to suspend or terminate access to our Services where reasonably necessary, including in cases involving fraud, security risks, unlawful activity, or material violations of these Terms.

Where appropriate, we may provide notice or an opportunity to address the issue.

Termination of website access does not automatically cancel existing orders or remove obligations relating to purchases already made.

Customers retain any applicable statutory rights and remedies regardless of account status.

17. Product Warranties and Disclaimers

We aim to provide accurate product information and products that meet applicable quality and safety requirements.

However, individual experiences and results may vary depending on product usage, pet size, physical condition, and other factors.

Pawwie does not guarantee that its products will produce any particular medical or therapeutic outcome.

Information provided on our website is intended for general product education and does not replace professional veterinary advice.

To the fullest extent permitted by applicable law, we disclaim warranties not expressly provided by Pawwie or required by law.

This disclaimer does not affect our 60-Day Money-Back Guarantee, complimentary size replacement policy, or any mandatory statutory warranties and consumer guarantees.

Nothing in these Terms excludes liability for supplying defective, unsafe, or nonconforming goods where such liability cannot legally be excluded.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Pawwie and its affiliates, employees, contractors, service providers, and representatives will not be liable for indirect, incidental, special, or consequential losses arising from use of the Services where such liability may lawfully be excluded.

We are not responsible for losses resulting solely from events outside our reasonable control, provided that this does not affect obligations imposed on us by law.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation.

• Death or personal injury caused by negligence where liability cannot be excluded.

• Violations of mandatory consumer protection laws.

• Defective products where applicable law imposes liability.

• Any other liability that cannot legally be excluded or restricted.

This section does not limit customers' rights to obtain qualifying refunds, replacements, or other remedies under our policies or applicable law.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify Pawwie against reasonable losses, damages, and third-party claims arising directly from your unlawful use of the Services, infringement of third-party rights, or material breach of these Terms.

This obligation applies only to the extent that you are legally responsible for the relevant conduct or claim.

Nothing in this section requires consumers to waive mandatory legal protections or indemnify Pawwie for losses caused by Pawwie's own unlawful conduct.

20. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the extent required by applicable law.

The remaining provisions will continue to apply to the extent legally enforceable.

Any mandatory consumer protection rights will prevail over conflicting contractual provisions.

21. Waiver and Entire Agreement

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any applicable promotional terms, govern your use of our Services and purchases from Pawwie.

Where different policies address the same subject, the more specific policy will generally govern that subject, except where mandatory law or expressly agreed purchase terms require otherwise.

Nothing in these Terms limits representations, warranties, or consumer rights that cannot legally be excluded.

22. Assignment

Customers may not transfer their accounts or contractual obligations to another person without our prior written consent, except where permitted by applicable law.

Pawwie may assign or transfer its rights and obligations in connection with a lawful business restructuring, acquisition, or transfer of operations, provided that such transfer does not reduce customers' mandatory legal protections.

23. Governing Law and Disputes

These Terms are governed by the laws applicable to the business entity operating Pawwie, subject to any mandatory consumer protection laws that apply in the customer's country or region.

Nothing in these Terms prevents consumers from exercising rights under applicable local consumer protection laws or bringing claims before courts or authorities where such rights cannot lawfully be restricted.

We encourage customers to contact our support team first to seek an appropriate resolution to any concerns regarding purchases or Services.

24. Translations

These Terms may be made available in languages other than English.

Where legally permissible, the English version will be used as the reference version for interpreting these Terms.

If applicable law requires a different language version to prevail, or protects a customer's right to rely on a translated version, those legal requirements will take precedence.

25. Headings

Section headings are provided for convenience and readability only.

They do not alter the meaning or interpretation of these Terms.

26. Electronic Communications

By using our Services or placing an order, you acknowledge that we may communicate with you electronically regarding transactional and service-related matters, including:

• Order confirmations.

• Payment receipts.

• Fulfillment and delivery updates.

• Customer support inquiries.

• Refund and replacement confirmations.

• Changes to our Services or policies.

Marketing communications are subject to the applicable consent and unsubscribe requirements described in our Privacy Policy.

Customers are responsible for providing an accurate email address and keeping their contact information up to date.

27. Changes to These Terms

Pawwie may update these Terms from time to time to reflect operational changes, legal requirements, or improvements to our Services.

The most current version will be available on our website.

Where required by applicable law, we will notify customers of material changes.

Updates will not retroactively eliminate rights already acquired under existing purchases or applicable law.

28. Contact Information

If you have questions about these Terms of Service, your order, or any of our policies, please contact:

Pawwie Customer Support

Email: support@pawwie.store

Website: https://pawwie.store

For additional information, please refer to the relevant policies available on our website:

• Privacy Policy

• Return & Refund Policy

• Shipping Policy

• Contact Information

We are committed to providing clear information and addressing customer concerns in accordance with our policies and applicable law.