Privacy policy

Last updated: October 16, 2026

Pawwie ("Pawwie," "we," "us," or "our") operates the website pawwie.store, including all related information, content, features, tools, products, and services, to provide our customers with a convenient and secure online shopping experience (the "Services").

Our store is powered by Shopify, which enables us to provide our Services to you.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, purchase our products, interact with our Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will apply.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Personal information refers to information that identifies you or can reasonably be linked to you.

Depending on how you interact with our website, we may collect and process the following categories of information:

  • Contact Information: Your full name, email address, phone number, billing address, and shipping address.

  • Payment Information: Payment methods, transaction details, payment confirmations, and billing information. Payments are processed through Shopify and authorized payment service providers.

  • Account Information: Account credentials, preferences, settings, and other information associated with your customer account.

  • Order and Transaction Information: Products you view, add to your cart, purchase, return, exchange, or cancel, as well as your purchase history.

  • Customer Communications: Information provided when contacting our customer support team, submitting inquiries, or communicating with us.

  • Device and Technical Information: Your IP address, browser type, device type, operating system, network information, and other technical identifiers.

  • Website Usage Information: Information about how you interact with our website, including pages visited, products viewed, browsing activity, and interactions with our advertisements.

We collect only the information reasonably necessary for our business operations and other purposes described in this policy, subject to applicable law.

2. How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from You: When you place an order, create an account, subscribe to marketing communications, contact customer support, or otherwise provide information to us.

  • Automatically: Through cookies, analytics tools, pixels, and similar technologies when you browse or interact with our website.

  • Service Providers: From third-party companies that assist us with payments, order fulfillment, delivery, customer service, and website operations.

  • Business and Advertising Partners: From marketing platforms and other partners that help us improve our Services and deliver relevant advertising.

3. How We Use Your Personal Information

We use personal information for the following purposes:

Order Processing and Fulfillment

We process your information to:

  • Confirm and process purchases.

  • Accept and verify payments.

  • Prepare, fulfill, and ship orders.

  • Provide shipping confirmations and tracking information.

  • Process refunds, returns, and product exchanges.

  • Communicate important updates regarding your orders.

Customer Support and Communication

We use your information to respond to customer inquiries, resolve order-related issues, provide product assistance, and maintain communication with you regarding our Services.

Website Improvement and Personalization

We may use your information to improve website functionality, analyze customer preferences, understand shopping behavior, and provide a more personalized shopping experience.

Marketing and Advertising

We may use personal information to:

  • Send promotional emails and marketing communications where permitted by law.

  • Inform you about new products, special offers, and promotions.

  • Display relevant advertisements through platforms such as Facebook, Instagram, Google, and other advertising services.

  • Measure advertising performance and improve our marketing campaigns.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing emails.

Security and Fraud Prevention

We may process your personal information to detect and prevent fraudulent transactions, unauthorized access, payment abuse, and other potentially harmful activities.

Legal Compliance

We may use or disclose personal information when necessary to comply with applicable laws, legal obligations, government requests, court orders, or to protect our legitimate business interests.

4. Cookies and Tracking Technologies

Pawwie uses cookies, pixels, and similar technologies to operate our website, remember customer preferences, analyze website traffic, and improve advertising performance.

These technologies may include:

  • Essential cookies required for website functionality, shopping carts, and checkout.

  • Analytics cookies that help us understand how visitors interact with our website.

  • Advertising cookies and pixels used to measure campaign performance and display relevant advertisements.

  • Preference cookies that remember certain website settings.

Some of these technologies may be provided by third parties, including Shopify, Google, and Meta.

Where required by applicable law, we request your consent before using non-essential cookies or tracking technologies.

You can manage cookies through your browser settings and, where available, our website's cookie preference controls.

Disabling certain cookies may affect some website features.

5. How We Share Personal Information

We may share your personal information with trusted service providers and third parties when necessary to operate our business.

These may include:

  • Shopify: Our ecommerce platform provider, which hosts and powers our online store.

  • Payment Processors: Financial service providers that securely process customer payments.

  • Shipping and Fulfillment Partners: Warehouses, logistics companies, and delivery carriers responsible for fulfilling and delivering orders.

  • Marketing and Advertising Partners: Platforms such as Meta and Google that help us provide relevant advertising and measure marketing performance.

  • Analytics and Technology Providers: Companies that assist with website analytics, customer experience, and technical operations.

  • Customer Support Providers: Services used to manage and respond to customer inquiries.

  • Legal and Regulatory Authorities: Where disclosure is required by law or necessary to protect our rights.

We may also disclose information in connection with a merger, acquisition, business restructuring, or similar corporate transaction.

Where permitted by law, certain advertising-related data disclosures may constitute "sharing" or "selling" under applicable privacy laws, even when no money is exchanged.

We do not disclose personal information to third parties for purposes unrelated to those described in this policy unless we have a lawful basis to do so.

6. Our Relationship With Shopify

Our website is powered by Shopify, which provides the ecommerce technology used to operate our store.

Shopify may collect and process personal information relating to your interactions with our website to provide, secure, and improve its services.

Information submitted through our website may be shared with Shopify and its authorized service providers, including those operating internationally.

Shopify may also use certain information collected through its network of merchants to support enhanced features, fraud prevention, and personalized shopping experiences.

For additional information about Shopify's privacy practices, please review:

Shopify Consumer Privacy Policy

You may also visit the Shopify Privacy Portal to learn more about your privacy rights regarding information processed by Shopify.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or platforms that are not owned or controlled by Pawwie.

We are not responsible for the privacy practices, security measures, or content of these external websites.

We encourage you to review their respective privacy policies before providing personal information.

Information shared publicly through social media platforms, product reviews, or other public channels may be visible to others.

8. Children's Privacy

Our Services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us at support@pawwie.store so that we can review and, where appropriate, delete the information.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, and misuse.

Our ecommerce platform and authorized payment providers employ security measures designed to protect transactions and customer information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We recommend avoiding the transmission of sensitive financial or personal information through unsecured communication channels.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, including:

  • Processing and fulfilling orders.

  • Maintaining customer accounts.

  • Providing customer support.

  • Complying with tax, accounting, and legal obligations.

  • Resolving disputes.

  • Preventing fraud and protecting our Services.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

When personal information is no longer required, we take appropriate steps to delete or anonymize it, subject to applicable law.

11. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.

These may include:

Right to Access

You may request information about the personal data we hold about you.

Right to Correction

You may request that we correct inaccurate or incomplete personal information.

Right to Deletion

You may request the deletion of your personal information, subject to applicable legal exceptions.

Right to Data Portability

You may request a copy of your personal information in a commonly used format, where applicable.

Right to Object or Restrict Processing

In certain circumstances, you may object to or request restrictions on how we process your personal information.

Right to Withdraw Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Right to Opt Out of Targeted Advertising

Depending on applicable law, you may have the right to opt out of the sale or sharing of personal information for targeted advertising.

You may submit these requests by contacting us at support@pawwie.store or through any applicable privacy controls made available on our website.

Where required by law, we recognize applicable Global Privacy Control (GPC) signals as opt-out requests.

You can learn more about GPC at globalprivacycontrol.org.

We may need to verify your identity before fulfilling certain requests.

We will not discriminate against customers for exercising their privacy rights.

12. Marketing Communications

If you subscribe to our marketing communications, we may contact you with promotional offers, product announcements, discounts, and other relevant updates.

You may opt out of receiving promotional emails at any time by using the unsubscribe link included in our messages.

Even if you unsubscribe from marketing communications, we may continue sending essential transactional emails, including order confirmations, shipping notifications, and customer service responses.

13. International Data Transfers

Pawwie serves customers internationally, and your personal information may be transferred to, stored in, or processed in countries outside your country of residence.

This may occur when working with ecommerce platforms, payment processors, shipping providers, and other service providers.

Where required by applicable law, we use recognized safeguards for international data transfers.

For transfers of personal information outside the European Economic Area or United Kingdom, these safeguards may include adequacy decisions, Standard Contractual Clauses approved by the European Commission, or equivalent UK-approved transfer mechanisms.

14. Privacy Complaints

If you have concerns or complaints regarding how we collect, use, or process your personal information, please contact us at support@pawwie.store.

We will review your concerns and respond in accordance with applicable privacy laws.

Depending on your jurisdiction, you may also have the right to submit a complaint to your local data protection authority or appeal certain decisions regarding your privacy requests.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or operational procedures.

Any updated version will be published on our website at pawwie.store, and the "Last updated" date will be revised accordingly.

Where required by applicable law, we will provide additional notice of material changes.

16. Contact Information

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your data protection rights, please contact us:

Pawwie

Website: https://pawwie.store

Email: support@pawwie.store

We will make reasonable efforts to respond to all privacy-related inquiries in accordance with applicable law.